Privacy Policy

Mira Dialogue Solutions Inc. is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your information when you use our online platform, including our interactive public engagement tools, social media monitoring, sentiment analysis services, community forum management, and real-time feedback systems. We adhere to applicable data protection laws including the General Data Protection Regulation (GDPR) to ensure your personal data is handled responsibly and transparently.

Information We Collect
We collect information to provide better services to our users. The types of information we may collect include:
- Personal identification details such as name, email address, and contact information when you register or communicate with us.
- Usage data including IP addresses, browser type, pages visited, time spent on the site, and other diagnostic data collected automatically through cookies and similar tracking technologies.
- Content and communications you post or share through interactive services, community forums, or feedback systems.
- Analytics data generated by our sentiment analysis and social media monitoring tools to improve service quality.

Use of Information
We use the information collected to:
- Provide and maintain the services and features offered on our online platform.
- Personalize your experience and respond to your inquiries or requests.
- Monitor, analyze, and improve system performance and user engagement.
- Ensure security and detect any unauthorized or malicious activity.
- Comply with legal obligations and enforce our terms of use.

Legal Basis for Processing
Under GDPR, we process your personal data only when there is a lawful basis to do so, such as:
- Your consent;
- The necessity to fulfill a contract with you;
- Compliance with a legal obligation;
- Our legitimate interests, provided your rights and freedoms are protected.

Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share information with trusted partners or service providers who assist us in operating our services, subject to strict confidentiality agreements and data protection requirements. Disclosure may also occur when required by law enforcement, regulatory authorities, or to protect rights, safety, or property.

International Data Transfers
As a company based in Japan providing global services, your personal data may be transferred and stored outside your country of residence. We ensure that such transfers comply with applicable data protection laws and are subject to appropriate safeguards.

Data Retention
Your data will be retained only as long as necessary for the purposes outlined in this policy or as required by law. We implement appropriate measures to securely delete or anonymize personal data once it is no longer needed.

Your Rights
You have the right to:
- Access the personal information we hold about you;
- Request correction or deletion of inaccurate or incomplete data;
- Object to or restrict the processing of your data under certain circumstances;
- Withdraw your consent at any time, where processing is based on consent;
- Request data portability to transfer your information to another service provider;
- Lodge a complaint with a relevant supervisory authority regarding data protection concerns.

To exercise your rights, please contact us by mail at the address provided below.

Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience, analyze usage patterns, and support our services. You can manage or disable cookies through your browser settings, although some features may become unavailable as a result.

Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware that personal information from a child has been collected without such consent, we will take steps to delete it promptly.

Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information
For any questions, requests, or concerns regarding this privacy policy or our data practices, please reach out to us at:

Mira Dialogue Solutions Inc.
7-3 Nihonbashi Muromachi, 10th Floor
Chuo-ku, Tokyo 103-0022
Japan